About Support:
If you need help with one of our instruments, the best way to get it is through our support ticket system. It helps us stay organized and ensures you will get a faster, more accurate response, win-win!
If the machine was purchased through a retailer and the issue is not related to software or documentation, please reach out to the retailer directly for assistance.
Lastly, just a reminder: we do not handle support via social media. We do not have the capacity to manage requests there, so please stick to the ticket system, the support forum, or as a last resort, direct message.
Thanks for understanding!
Contact form
